Return & Exchange Policy

Items sold are backed by a thirty (30) day money back guarantee except for software, media, printer ink, paper and consumable items. Discounted items are backed by fourteen (30) day refund or exchange. All items eligible for return or replacement must be returned unopened and in new condition. All open box items returned will be subject to a 15% restock fee. Damaged items or items missing original packaging, box, paperwork, or contents will be refused. Consumable items including software, paper, ink, media are exchange only if defective.

Our Guarantee Does Not Protect Against

After Keep IT Simple repairs or replaces the device, the guarantee does not protect against:

  • Subsequent mishandling or misuse that causes the equipment to be bent, twisted, cracked, and or dropped
  • Water damage
  • Subsequent accidental or purposeful drops
  • Tampering with internal hardware
  • Damage resulting from attempted customer repairs
  • Software issues unrelated to the repair
  • New damages unrelated to the original repair
  • Any loss of data occurring as a result of the repair – customers are advised to back up all data prior to repair attempt
  • Virus, Malware, Exploit, and or Ransomware infection
  • Damage caused by electric shortage or surge

Our guarantee also does not cover the outcome of a repair if certain pre-repair conditions exist, including:

  • Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair
  • Existence of damage to the equipment and or device, as noted prior to the repair
  • Water damage
  • Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Keep IT Simple will be able to explain in further detail upon diagnosing your specific equipment and or device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the repair-ability of your device.
  • Damage caused by electric shortage or surge

Repair Time and Delivery

Keep IT Simple will make reasonable efforts to deliver new and or repaired equipment within the estimated time of delivery, but does not guarantee that a new installation and or repair will be completed within a specific period of time. Keep IT Simple shall not be liable for any failures or delay in service due to any cause beyond its control and of Acts of God. Keep IT Simple reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.

Replacement Parts

You recognize that Keep IT Simple is an independent, third party IT Service and Support Company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, Keep IT Simple does not always have access to original equipment manufacturer (OEM) parts and parts may not be available, on back-order, and or sold out.

You recognize that after any service is performed, the damaged parts and equipment that are replaced during service become property of Keep IT Simple. Upon payment for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value.

Responsibility to Pick Up Equipment and Devices

Due to space limitations, Keep IT Simple requests that you have your equipment delivered to the customers location and or pick up your equipment promptly.

If equipment is left with Keep IT Simple and is not arranged by customer for delivery and or not picked up within 30 days after being notified by Keep IT Simple that your product has been serviced, Keep IT Simple will consider your equipment abandoned and may dispose of your equipment in accordance with applicable law. You agree to hold Keep IT Simple harmless for any damage or claim for the abandoned property (as stated in the signed work order every customer receives before the repair process is initiated), which we may discard or recycle at our sole discretion 30 days from customer being notified that your product has been serviced.

Accessing Data on Customer Devices

As part of our required diagnostic testing, certain equipment, devices, applications containing customer data (such as camera, dial pad and messaging applications), may need to be accessed to thoroughly test the device’s functionality. This process is essential to ensuring we have done our due diligence in repairing your device to the best of our ability. This information is never intentionally exposed in any way and will not be mishandled or sold to third party companies for any purpose. Keep IT Simple will never transfer or copy data on a customer’s device to any other equipment without customers express consent or unless the operation is required to complete the services requested by the customer.
Data Backup and Recovery Services

In the event of a repair, or any similar circumstances, that requires a device be restored to original settings Keep IT Simple will backup data to the best of our ability. If data becomes lost or corrupted during the repair process, though not responsible for the loss of data, Keep IT Simple’s employees will direct affected customers to a reputable data recovery company. Keep IT Simple is not responsible for any costs and or repairs by any recommended and or not recommended data recovery company.

Data Loss

Customer agrees that prior to Keep IT Simple servicing of any customer equipment, it is customer’s responsibility to: (1) backup all data, software, information, or other files stored on customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera or on any other electronic storage device; and (2)CDs, floppy disks, laser disks, removable drives, DVDs, film, or other media from customer’s product, as applicable. Except as expressly provided for herein, Keep IT Simple shall not be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files, CDs, floppy disks, laser disks, cassettes, DVDs, film, or other media.

Keep IT Simple Work Authorization and Service Waiver

All customers requesting repair services agree to the following conditions:
Authorization to Perform Service. You hereby authorize Keep IT Simple to perform diagnostic, repair, and installation services on your equipment and or product (the “work”). You agree to pay for such work in accordance with the terms and conditions of this Agreement.

Warranty Work. If the work is covered under an existing limited warranty you hereby authorize Keep IT Simple to perform the Work in accordance with the terms and conditions of such limited warranty and you hereby agree to pay any charges applicable to such Work pursuant to such limited warranty. Confirmation of the limited warranty prior to Keep IT Simple’s provision of warranty service. FOR WARRANTY SERVICE THE TERMS AND CONDITIONS OF THE APPLICABLE LIMITED WARRANTY SHALL APPLY AND THIS AGREEMENT DOES NOT MODIFY, INCREASE OR DECREASE THE RESPECTIVE RIGHTS AND OBLIGATIONS OF THE PARTIES UNDER SUCH LIMITED WARRANTY NOR DOES THIS AGREEMENT GRANT YOU NEW RIGHTS EXCEPT AS PROVIDED HEREIN. KEEP IT SIMPLE DOES NOT PROVIDE WARRANTY SERVICE FOR ANY MOUSE, KEYBOARD, PRINTER, SCANNER, FAX MACHINE, OR MONITOR ACQUIRED WITH YOUR PRODUCT. CONSULT THE WRITTEN LIMITED WARRANTY YOU RECEIVED WHEN YOU PURCHASED THE PRODUCT IF YOU HAVE ANY QUESTIONS ABOUT YOUR RIGHTS AND OBLIGATIONS WHERE THE TERMS OF THIS AGREEMENT AND THE LIMITED WARRANTY ARE INCONSISTENT. THE TERMS OF THE LIMITED WARRANTY WILL GOVERN.

Out of Warranty Work. If the work is not covered under an existing limited, you hereby authorize Keep IT Simple to obtain parts and to perform the work, and you agree to pay all applicable fees, taxes, and other charges for such parts and services in accordance with Keep IT Simple’s current price list. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE OR OBLIGATIONS PRIOR TO YOU AUTHORIZATION TO PERFORM SERVICES. PRICES DO NOT INCLUDE APPLICABLE TAXES OR SHIPPING AND HANDLING, WHICH WILL BE ADDED TO THE PRICE YOU PAY. A MINIMUM FEE WILL BE CHARGED FOR THE INITIAL DIAGNOSIS OF ANY REPAIR NOT COVERED BY A LIMITED WARRANTY WHETHER OR NOT YOU SUBSEQUENTLY AUTHORIZE SUCH REPAIR. PLEASE CONSULT THE CURRENT KEEP IT SIMPLE SALES PERSON FOR THE AMOUNT OF THIS CHARGE BEFORE YOU SIGN THIS AGREEMENT OR AUTHORIZE ANY WORK TO THE PRODUCT.

Lost or Altered Computer Files. You are responsible for backing up all proprietary and confidential information on the Product and for maintaining a procedure external to the hardware products for the reconstruction of lost or altered files, data, or programs. KEEP IT SIMPLE SHALL NOT BE LIABLE FOR ALTERED OR LOST COMPUTER FILES, DATA OR PROGRAMS, EVEN IF CAUSED BY THE NEGLIGENCE OF KEEP IT SIMPLE OR ITS AGENTS OR EMPLOYEES. DIAGNOSTIC AND REPAIR SERVICES ARE PROVIDED WITHOUT ANY OBLIGATION OF CONFIDENTIALITY OR NON-DISCLOSURE ON THE PART OF KEEP IT SIMPLE, ITS EMPLOYEES OR AGENTS. DELETE FROM THE PRODUCT ANY FILE OR DATA YOU CONSIDER PRIVATE, CONFIDENTIAL, OR PROPRIETARY. KEEP IT SIMPLE EMPLOYEES ARE NOT AUTHORIZED TO CHANGE THE TERMS AND CONDITIONS OF THIS AGREEMENT.

Unclaimed or Abandoned Devices. Keep IT Simple, its agents, and employees will make every effort to contact you when your equipment, device service and repair is completed. AFTER 60 DAYS FROM INITIAL DATE OF CONTACT, KEEP IT SIMPLE WILL DECLARE THE PRODUCT ABANDONED, AND SELL THE PRODUCT TO RECOVER COSTS ASSOCIATED WITH DIAGNOSTICS, PARTS, AND LABOR FOR REPAIR.

Data Backup

Keep IT Simple, its agents and employees are not responsible for your computers last data backup.

Authorization: I authorize Keep IT Simple technician(s) to perform installation and or repair work on my equipment and or electronic devices. I understand that Keep IT Simple technicians have been trained to perform work on equipment and or electronic devices but Keep IT Simple is not an authorized service dealer. Further, I agree to release, indemnify, and hold Keep IT Simple from liability for any claims or damages of any kind or description that may arise from any repair work performed on my equipment and or electronic device, unless it is caused by severe negligence of Keep IT Simple or its agents. I understand that repairs or technical support performed by Keep IT Simple may void manufacturer warranties, especially in the case of specific manufactured equipment and or smart phone device repairs. Keep IT Simple and its affiliates do not assume any liability or warranty in the event that the manufacturer warranties are voided but may, at its sole discretion, offer its own warranty on the parts and/or services performed

Privacy

Types of personal information we collect – We collect and store personal information that you give us when you allow us to service and or repair your equipment and or device, register on our website, complete an application, place an order, enroll in a promotional or rewards program, submit for a rebate, call us, or send us a letter or e–mail. This information may include your name, mailing address, e–mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information.

How we use and share personal information – We use the personal information we collect to process your orders, identify you within our systems, contact you if we have questions about your order, notify you about new services or special promotional programs, and submit for rebates. Keep IT Simple and the sponsoring manufacturer will have access to any rebate information you provide.

We share your personal information within the Keep IT Simple business and with third parties that perform services for us or on our behalf (for example, credit card companies, financial institutions, shipping companies, printing houses, consultants and advisors, market research firms and rebate processors) and when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed. Personal information may be transferred in connection with a business transition, such as a merger, acquisition, insolvency, or asset sale involving any Keep IT Simple business or asset to which the information pertains.

Accessing and amending personal information – It is important that our databases are accurate and current. To review and make any appropriate changes or deletions to information about you, please contact us accordingly.

Security – We maintain reasonable physical, technical, and procedural measures to limit access to personal information to authorized individuals with appropriate purposes. Our web site is a “Secure Site” and has an SSL Certificate. If you believe that someone has improperly used personally identifiable information about you or has made purchases that you did not authorize, please contact us immediately.

Policy Changes – Keep IT Simple may change its privacy policy or practices from time to time. We will post the most current version of our privacy policy online at https://www.keepitsimple.us/privacy-policy/. If policy changes materially affect our uses and disclosures of personal information that we have previously collected, we will notify you and, if appropriate, provide an opportunity to prevent us from applying the revised policy to such information.

Net 30 Terms Accounts

House terms account is subject to credit approval. If the Buyer shall fail to make any payments in accordance with their terms and conditions hereof, Seller, in addition to its other rights and remedies, but not in limitation thereof, may at its option defer shipments or deliveries hereunder, or under any other contract with the Buyer, except upon receipt of satisfactory security or of cash before shipment. Customer agrees to pay interest on all past-due sums at (1.5%) per month. Customer hereby grants to Seller a security interest in the Products to secure payment in full.

Sales and Promotions

Promotional offers are only good for one offer on any given purchase. From time to time Keep IT Simple may be marketing in different classes of offerings of promotions. Eligibility for each offer may depend on your place of employment, if you are attending school, if you meet certain age requirements and more. At no time does Keep IT Simple offer double promotions on the same invoice and or quote. For example, individuals receiving educational discounts will not also be eligible for other promotions offered.
Limitations of Warranties

Any description of the goods contained herein is for the sole purpose of identifying them and does not constitute a warranty. In the interest of product improvement, the right is reserved to change specifications and/or design without incurring obligations. OTHER THAN THE EXPRESS MANUFACTURER’S WARRANTY THAT APPLIES TO THE UNIT, THE UNIT IS SOLD “AS IS” AND THERE ARE NO OTHER WARRANTIES. SELLER HEREBY DISCLAIMS AND EXCLUDES ALL IMPLIED WARRANTIES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, THAT THE UNIT IS FIT FOR A PARTICULAR USE OR PURPOSE, THAT THE UNIT IS FIT FOR A PARTICULAR APPLICATION OR ENVIRONMENT, AND ANY WARRANTIES THAT MIGHT OTHERWISE ARISE OUT OF A COURSE OF DEALING BETWEEN THE PARTIES OR USAGE OF TRADE. The unit will be supplied per Sellers’ certified prints. In addition, Seller is not responsible for any warranties provided by any component manufacturers. Seller shall not be responsible for any repairs made outside the factory, nor for defects resulting from improper installation, improper maintenance, care, or operation, nor for defects in goods not paid for. The Buyer assumes responsibility for compliance with any regulations, codes, standards, or ordinances applicable to the installation, location, operation or maintenance of the products. No person, agent, or dealer is authorized to enlarge upon the warranties set out herein or the obligations of Seller hereunder.

LIMITATION OF LIABILITY: THE SOLE REMEDY FOR BREACH OF THE APPLICABLE EXPRESS WARRANTIES SHALL BE REPAIR OR REPLACEMENT OF THE EQUIPMENT BY SELLER OR REFUNDING THE PURCHASE PRICE SET FORTH ON THE FIRST PAGE OF THE AGREEMENT AND ORDER ACKNOWLEDGEMENT. IT SHALL BE IN SELLERS’ SOLE DISCRETION AS TO WHETHER REPAIR, REPLACEMENT OR REFUND IS THE APPROPRIATE REMEDY. IF SELLER DECIDES TO MAKE REPAIRS, SELLER HAS THE OPTION OF COMPLETING SUCH REPAIRS ITSELF, OR AUTHORIZING A THIRD PARTY TO PERFORM SUCH REPAIRS AT SELLERS EXPENSE. SELLER IS NOT RESPONSIBLE FOR ANY REPAIR WORK PERFORMED BY A THIRD PARTY THAT SELLER DID NOT APPROVE IN WRITING PRIOR TO THE COMMENCEMENT OF SUCH REPAIRS. SELLERS’ LIABILITY OF ANY KIND WHATSOEVER (WHETHER IN WARRANTY, TORT, CONTRACTUAL OR OTHERWISE) SHALL NOT EXCEED THE BILLING PRICE SET FORTH ON THE FIRST PAGE OF THE AGREEMENT AND ORDER ACKNOWLEDGEMENT. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR LOST PROFITS, LOST SAVINGS, PERSONAL INJURIES, INCIDENTAL DAMAGES, ECONOMIC LOSS, PROPERTY DAMAGE, OR ANY OTHER CONSEQUENTIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

We Proudly Accept

Credit cards accepted

In-Office Cameras

In-Office cameras are used to assist in loss prevention and to protect the valuable internal and customer belongings and information while your equipment and or device is at our location.

If you have any questions, please contact us at 877-407-7888 or email us at [email protected] and ask to speak with a Customer Service Representative.